By accessing or using The Ordinary US website and services, you agree to comply with the following Terms and Conditions:

  • General Use:
    You may only use our website for lawful purposes. You agree not to use the site for any fraudulent or illegal activities. By using our services, you agree to comply with all applicable laws.
  • Product Information:
    We strive to provide accurate product descriptions, but we do not guarantee that all product details are error-free. If you encounter any issues with a product, please contact customer support.
  • Payment:
    All payments for products are due at the time of purchase. We accept a variety of payment methods, and all transactions are processed securely.
  • Returns and Exchanges:
    We offer a 30-day return policy. For more information, please refer to our “Free Returns Policy” section.
  • Limitation of Liability:
    We are not responsible for any damages or losses resulting from your use of our website or products, except in cases of gross negligence or intentional misconduct.
  • Indemnification:
    You agree to indemnify and hold harmless The Ordinary US, its affiliates, and employees from any claims, losses, or damages arising from your use of our website and services.
  • Changes to Terms:
    We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

For questions or concerns about these Terms and Conditions, please contact us.